Support & contact

CrewPrimer is used by companies that have an agreement with us. If you are an employee, your manager gives you your personal login (e-mail + password) under Admin → Staff logins. If you are a new company, write to us – we'll set you up and guide you through the setup.

Tap "Forgot password?" on the login screen. Enter your e-mail and you'll receive a 6-digit code (valid for 15 minutes) to set a new password. Your manager can also reset your password with one tap in the app. If you are an administrator and have lost access, write to support@crewprimer.com from your company e-mail.

Open the app → tap Profile in the top right of the home screen → Delete my account. Your login, ID photo and personal data are deleted immediately. Read more in our privacy policy.

Check that notifications are enabled for CrewPrimer under your phone's Settings → Notifications. Notifications require the full app from the App Store / Google Play (not the web version).

Photos must be approved by your manager before they appear on the card. You can see the status under My digital ID card on the home screen.

Shifts are pulled from your shift schedule (Smartplan) if it is connected. Ask your manager to check the integration under Admin → Integrations, or create the shifts manually.

The administrator can create locations under Admin → Locations. Staff then choose their department at login and can switch via the chip at the top of the screen.

The website is available in English and Danish. The app itself is currently in Danish; an English version is on the roadmap.